Scrubmate Shipping Policy

Last updated: 4 September 2026

At Scrubmate, we currently ship orders within South Africa.

We work hard to get your Scrubmate order to you as quickly and safely as possible.

1. Order Processing

After you place an order, your product will be prepared and arranged for delivery.

Orders may take approximately 4–11 business days to be processed and prepared before being handed over for delivery.

Business days are Monday to Friday and do not include South African public holidays.

2. Delivery Times

Once your order has been processed and handed over to our courier, it will be delivered to the address provided at checkout.

The estimated total time from placing your order to receiving it is approximately 4–15 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier availability, public holidays, weather, or other circumstances outside of Scrubmate's reasonable control.

3. Shipping Costs

Shipping costs, where applicable, will be displayed at checkout before you complete your purchase.

Scrubmate reserves the right to offer free shipping promotions or change shipping charges from time to time.

Any applicable shipping cost shown at checkout will be clearly displayed before payment is completed.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Scrubmate is not responsible for delays or additional costs caused by incorrect, incomplete, or outdated delivery information provided by the customer.

5. Courier Service

Orders are delivered using Aramex or another suitable courier service selected by Scrubmate.

Where tracking information is available, it will be provided to the customer once the order has been dispatched.

Once your order has been handed to the courier, delivery is subject to the courier's operating procedures and delivery network.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from circumstances including:

• Courier delays

• Public holidays

• Severe weather

• High shipping volumes

• Incorrect delivery information

• Unforeseen logistical or technical issues

• Other circumstances outside Scrubmate's reasonable control

If your order is taking longer than the estimated delivery period, please contact us using the contact details provided on our website and we will assist you in tracking your order.

7. Failed Delivery

If a delivery cannot be completed because the customer provided incorrect information, was unavailable to receive the parcel, or otherwise prevented delivery, additional delivery charges may apply where permitted.

We will work with the customer and courier to determine the appropriate next steps.

8. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact Scrubmate as soon as possible.

For damaged products, please provide photographs of the product and packaging so that we can investigate the issue and assist you in accordance with our Returns & Refunds Policy and applicable South African law.

9. Changes to This Shipping Policy

Scrubmate may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about your delivery or shipping, please contact Scrubmate using the contact details provided on our website.

Email: [YOUR EMAIL ADDRESS]

Country: South Africa